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Frequently Asked Questions

Below you will find the answers to the most frequently asked property management questions that we receive at Real Property Management Consultants.  If your property question is not listed below, please reach out to us with your question at 816-207-0750.  We look forward to working with you soon!

General Questions

What is your Pet / Service Animal Policy?

The listing for the specific home you are interested in should specify if pets are allowed.  There may be some restrictions to type, breed, size & age of the animal and/or additional fees.  Please review our pet policy in detail for additional information.  If pets are allowed at the home you are renting we also require that you create a pet profile.

What does it cost to apply?

$50 per applicant.  All tenants age 18 or older are required to apply.

Can the application fee be waived?

This helps offset costs for credit, criminal and background checks and the time it takes to verify employment, previous residency and other information that may be required during the application process.

Are there other fees?

Please review the application and pet policy to understand other fees expected during the application process.

Is the rent negotiable?

Probably not. Offering a lower price will only slow down the application process.

Do you accept Section 8 vouchers?

Not at this time.

How do I protect myself from scams?

We appreciate your caution. You can confirm it is one of our listings by viewing it from our website instead of 3rd Party Aggregators like Zillow, Realtor.com, etc.

Feel free to call us at 816.207.0750, Option 0 to speak to a live person about your concerns.

Self-Showing Questions

What if I can’t figure out how to open the lockbox for my self-showing?

Call us 816.207.0750, Option 0

Do I really need to supply credit or debit card information?

We appreciate your caution. We are also trying to be cautious.  By providing this information, we can ensure we know who is in the home and when.

To minimize exposure for us and prospective residents, we sometimes offer self-showing as an alternative to live showings.

A one-time code will be provided to access the home. There may be a $0.01 charge applied and then reversed (note it may take a few days for your bank to process the reversal).

Property Management Questions

How long will it take to rent my property?

Each property and situation is unique.  Impacts to the timing include:  Is your property truly rent-ready?  Does your city require and inspection? How aggressively are we setting the rent? We use a rule of thumb of 30 days.

How do you find a good tenant for my property?

It’s very important to get this right!  We advertise on approximately 50 online rental sites to get the word out and have a good candidate pool.  From there we do background & criminal checks as well as credit checks.  We then verify income and employment and check residential references.

Can I choose my tenants?

Some properties we receive to manage come with tenants in place.  We are happy to meet with them and help them understand how our processes work.  The selection of new tenants is a role we would take on for you and must keep their information confidential in doing so.

How is the maintenance of my property handled?

We ask for you to set up a maintenance reserve.  That way when there is an issue, we can work immediately to solve the issue instead of having to contact you for funding.  We know communication is key so we will let you know the same day if during business hours.  If the issue is large, we’ll reach out and discuss with you before we take action.

Do you handle 24/7 emergencies?

Most items can be contained to wait until the next day to resolve.  We do have a 24-hour emergency dispatch for those items that cannot.

Can I use my own contractors?

We are happy to grow our pool of contractors.  We need to see the appropriate licensing is in place and have active insurance information on file.  From there we will monitor their quality and respond accordingly.

How are rent collection and bill payment handled?

All rent is due on the 1st of the month.  From there we pay any vendors that were needed during the month, pay ourselves our portion and send the rest to you.  We process payments on approximately the 10th, 20th and 30th of each month.

How are security deposits handled?

Security deposits are received from the tenants and kept in a separate trust account until the time comes to reconcile.  From there, we will return the appropriate amount to them and any money for damages to you.

What liability will I have with my property?

Liability comes in many forms and we require that our property owners maintain the appropriate level of insurance to protect their property and themselves.

What if the tenant breaks the lease?

If the tenant breaks the lease, we will work to retrieve any funds owed through legal means if necessary.  If your management agreement included our tenant guarantee and the tenant leaves in that timeframe, we will replace the tenant for no additional charge to you.

What happens if a tenant damages my property?

Unfortunately, this does happen.  When the tenant leaves, we will evaluate the property and determine what is normal wear and tear versus true damage.  Damages will be held from the tenant’s security deposit.

How often do you inspect my property?

We evaluate each property when we receive it and when a tenant leaves.  We work with you up front to determine the frequency you would like us to evaluate the property mid-lease.  Usually, owners ask us to do so at lease once during the 12-month lease.

How long is the agreement between me and RPMC?

Our agreements are for 12 months and automatically renew if no one terminates for 3 years.

Why should I choose Real Property Management Consultants?

Real Property Management is the largest residential property management company in North America.  This means we have access to great systems and processes, and we have access to a team of people who have been doing this for over 30 years.   Additionally, we truly believe in doing quality work.  This means taking great care of our owners through communication and being a good steward to their investment.  It also means taking great care of tenants.  When we do, they tend to take better care of the property, pay on time, and stay longer – all which benefits the owners.  Lastly, although our owner is a licensed real estate agent in MO and KS, we made the decision not to sell but to focus only on management.  This is another way we try and really make quality a focus in what we do.