If you’re having non-emergency requests like:
A/C or heater stopped working
The appliance is not working as expected
Hot water heater issues
(Review “Before Requesting Maintenance” below for more details)
Report Emergency Issue
How do I know if it’s a Maintenance Emergency?
Is water leaking uncontrollably?
Is there a gas leak?
Was there a fire?
Are you locked out of your home?
Maintenance Emergency: A condition that causes injury, threatens your health, or causes serious property damage.
Before Requesting Maintenance
For faster resolution, review the following list of suggestions before calling maintenance. You can also find helpful maintenance tips and advice in your tenant account.
|Smoke detector won’t work when tested||Test monthly, replace batteries, open a maintenance request if still inoperable.|
|No power to plugs or switches||Check breaker panel or fuse box for tripped breakers. If tripped, reset. Also check for GFCI outlets – if tripped, press reset button.|
|Garbage disposal won’t work||Push reset button on the bottom of the disposal.|
|No hot water||Check thermostat on hot water tank. Is pilot light lit? If electric water heater, check breaker panel for tripped breaker.|
|Hot water “too hot”||Check thermostat on tank and turn down.|
|Faucet or toilet leaks||If water is leaking into the floor or under the cabinet, turn water valve off under cabinet or behind toilet and submit a maintenance request. If faucet dripping, make sure handles are in complete off position. If toilet runs intermittently or does not stop running, ensure tank chain is not stuck under flapper. If continues to drip/run submit a maintenance request.|
|Toilet clogged||Try plunging with a toilet plunger several times. If still plugged, open a maintenance request.|
|Sink clogged||Use a drain clearing ‘zipit’ tool to remove hair from drain. Often this is the only issue and easily removed.|
|Heat not working||Check thermostat. Is it set to heat? Are the batteries working in the thermostat? Furnace covers on correctly? Is pilot light lit? Breaker tripped?|
|Dishwasher won’t drain||Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month to prevent hard water build up.|
|Refrigerator too warm or too cold||Is the unit on? Check thermostat, set correctly? Are front and back grills clean?|
Every tenant who signs a lease with us gets their own online account. Your secure account is convenient and easy to access and provides useful features and information to maximize your rental experience.
- Pay rent online
- Request repairs and maintenance
- Apply for a new rental property
- Give notice to vacate
- Access documents, forms, and checklists such as your lease and procedures
- Communicate with the Real Property Management Consultants team
To access your account for the first time, click the Tenant Login button above and follow the prompts. Use the email address you provided during the leasing process and the address of the rental property. Your login information will be emailed to you. Contact our office if you need assistance.
The best way to pay your rent is to pay online. Paying rent online saves you the time and hassle of bringing a rent check to the office, assists you in paying on time, and is the most secure, accurate, and efficient payment method.
Simply log in to your tenant account and follow the prompts to make a single payment or set up recurring payments each month to ensure your rent will always be paid on time by the due date!
Some of our rental properties allow pets. Homeowner preferences and insurance policies generally determine what type and how many pets are allowed. To find a pet-friendly rental home, search the available properties and click Amenities and select Pets Allowed and if desired, select Fenced Yard.
Many Real Property Management rental homes allow pets. If you have a pet, please ask about our pet policy.
We welcome pets in rental homes that allow pets, however, we must ensure tenants are responsible pet owners and respect other residents in the area. Both landlords and tenants should be up-to-date on city ordinances controlling pet ownership and management. The following list of pet ordinances is not exhaustive, but it does cover the main questions pet owners and landlords are likely to have.
Real Property Management’s Pet Restrictions
Each rental home managed by Real Property Management may have unique restrictions for pets depending upon the type, number, and size of the pet. In addition, city pet ordinances limit the number of pets per pet owner, with exceptions to newborn pet litters. Most rental properties do not allow certain breeds of dogs including Dobermans, Rottweilers, Chows, and Pitbulls because property liability insurance policies will not cover injury caused by these breeds. Real Property Management tenants who have pets are asked to maintain their own liability insurance in regards to their pets.
General Rules and Regulations
Most cities and counties have pet ordinances that all Real Property Management clients must abide by as pet owners. Below are common ordinances, however, check with Animal Control in your local area to make sure you understand and comply with all pet rules and regulations.
Normally, you must register your dog or cat with the city within a certain timeframe of acquisition, and the license tag must always be attached to your pet. Most pet licenses need to be renewed periodically.
Most city ordinances require a pet to be kept on a leash at any time the pet is off its owner’s residence, except when in officially designated off-leash city property. Dogs and cats in heat must be kept in a secure enclosure, preventing their exposure to any free-roaming males.
If your dog bites a person or another animal, city pet ordinances usually require you to notify the police or an animal control officer immediately, and not leave the scene until an officer has authorized you to do so. Always assist the victim as needed and give your contact information to the victim.
City pet ordinances also usually require you to control your dog’s barking at all times, both day and night, and the police have the power to impound your dog if it is barking incessantly and you can’t be reached.
Whether by law or not, tenants should always clean up after their pets as a courtesy to others and the surrounding property.
As a resident of a rental home managed by Real Property Management Consultants, we want you to treat the home as if it were your own and be respectful of your neighbors. Taking good care of the property also leads to a faster return of your deposit when you move out.
Your lease outlines your full responsibilities however, below are some general responsibilities.
- Keep the property clean and orderly, inside and out
- Set up utilities in your name prior to moving in – electricity, water, gas, trash
- Care for landscaping and exterior – lawn, and minor trimming and weeding of shrubs and flowerbeds, sidewalks (e.g., snow removal), exterior light bulbs, window cleaning
- Pest control
- Complete minor and seasonal maintenance – changing light bulbs, furnace filters, refrigerator water filters, and batteries in detectors; maintaining water softener and purification systems, keeping vents clean
- Comply with local, state, and Home Owner Association (HOA) property codes, rules, and regulations
Contact our office if you would like a referral for a vendor for the services listed above.
Moving out can be a busy and sometimes stressful time. Real Property Management provides checklists and guides to help make your transition smoother, faster and more organized.
You must give proper notice prior to vacating the property, as outlined in your lease. Real Property Management will conduct a move-out inspection only after all of your personal property has been removed and the property is fully cleaned. We consider you still living at the property until you return the keys (and garage door remote if applicable) to our office. You will not be allowed to re-enter the home after all keys have been turned into the office.
To assist us in making refunds to you promptly, we ask that you review the security deposit section of the Residential Lease Agreement that you signed when you moved in. This will clarify the refund procedure and explain any additional charges which you may incur.
The better the condition of the property when you leave, the faster the deposit can be returned to you, to the forwarding address you provide. If you vacate the property prior to the end of the lease term, you will still be responsible for paying the rent for the remainder of the lease however, we will do our best to try and lease the property.
Resident Move-Out Cleaning Guide Download
Resident Move-Out Checklist Download
Our goal is to maintain positive relationships with both our property owners and tenants, and ensure you are satisfied. If you are pleased with our service, we hope you consider our services again in the future. In addition, we encourage you to email us and offer to post a positive review or provide a testimonial for future marketing use.
Likewise, when you decide to move, buy a home or car, or get a new job, Real Property Management Consultants will support you by offering a payment history and providing you a letter of recommendation provided you have paid your rent on time and have taken care of the property.